Upgrade, rude and unprofessional agent.

I am a client of vodacom for years now. I WAS extremely happy when i got a call from vodacom informing me of this great package they have for me and that its time for a upgrade.

Did my application on the phone, agent was very nice and done within minutes.

Then i phoned vodacom back to inform them that i have lost my original id and wanted to confirm if RAM Courier will accept a true original certified copy of my id and i will also attach a affidavit to explain that i lost my ID and that im waiting for home affairs and everyone knows how long it can take. They said i must just explain to Ram Courier and it may not be a problem. And i can remember 4 years ago i also used a certified copy as i forgot my original at home and there was no problem.

Today got a call from RAM Courier. Very excited but was i told that i need to contact vodacom and explain my situation. And if Vodacom give permission then they will deliver.

I contacted vodacom and the agent told me that she is not sure. And she will transfer me.

Second agent was so rude and didnt even bother to try and assist. Just told me go to home affairs and get an ID. Wow if only it was that easy. But the fact that he didnt even try to assist is unbelievable. Told him that i wanted to cancel and he told me okey just phone cancellations.

Is this really how you treat your clients Vodacom???

I have contacted other mobile services and they are more that willing to assist me.

I have been a client for almost 10 years.

So please tell me are you going to assist or can someone contact me asap to cancel my contract and then i will go with another mobile service.

Im am really disappointed in the service and attitude of the agent. Its completely unprofessional and I am at lost of word for Vodacom.