GV
Geraldine V
1 reviews | Active since Apr 2013
18 Jan 2019, 13:50
Upgrade ******* Vodacom / Elite Mobile
I received a call from an Elite Mobile / Vodacom consultant (Linton) in Nov / Dec last year and was advised that I can upgrade my contract. The consultant mentioned to me that I will be paying a total amount of R1018. I have now received a bill to pay R1744.38. I contacted Vodacom today and was advised that it's because I still need to pay for my old handset. This was never mentioned to me when I took up the upgrade. If this was the case, I would've never taken up the upgrade. Please can someone retrieve the call and get back to me, as I will not be paying this extra amount as I was never informed about it.
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Vodacom's replyOfficial
18 Jan 2019, 13:58 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jan 2019, 13:58
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Jan 2019, 17:08Dear Geraldine,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply18 Jan 2019, 17:08
Official
Dear Geraldine,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)