NL
NIcholas L
1 reviews | Active since Aug 2016
06 Jul 2020, 14:20
UPGRADE ******* FOR LOYAL CLIENT
I have been with vodacom for over 15years. I have 4 contracts with them. My main number is due for upgrading and when i went in the store they said that the package i have will cost me more than double the amount without a device. I have been forced to cancel all my contracts because vodacom wants to rip me off. Can somebody please justify how my package went from R600 to R1700 for the exact same product? Its very disappointing for a loyal customer to be treated in such a terrible manner.
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Replies (2)
Vodacom's replyOfficial
06 Jul 2020, 15:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jul 2020, 15:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Jul 2020, 08:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Jul 2020, 08:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,