1 reviews | Active since Mar 2015
UPGRADE REVERSED AFTER 3 weeks
I had ordered a Sony Xperia Z2 online as an upgrade on my cellphone number with Vodacom. I Phoned them every week and they assured me that stock would arrive soon, and last I spoke to them the phone was supposed to be delivered on Wednesday the 04/03/2015. However on the 03/03/2015 I get an SMS saying my upgrade has been reversed. Following this I phoned the call centre to be told the phone s discontinued and that I must choose another phone. I devided to phone a few stores and found that one or 2 had stock but not in the colour I wanted (black).<br> <br> I am extremely frustrated as no one seemed to care, and I had to phone and find a store with a phone, why could Vodacom not make a plan for me as they *****ed me around, if I had known 3 weeks ago that there was no phone coming I could have gone into a store myself and gotten one (correct colour and all). Now I find myself in this situation cause You Vodacom failed to inform me!! this is your fault!! <br> <br> Absolutely unacceptable and useless.
As per our telephonic conversation. Your query has been addressed.
Please accept our sincere apologies for any inconvenience caused.
Kind regards,
Vodacom Consumer Website Team
As per our telephonic conversation. Your query has been addressed.
Please accept our sincere apologies for any inconvenience caused.
Kind regards,
Vodacom Consumer Website Team
