GB
George B

1 reviews | Active since Mar 2015

03 Mar 2015, 12:56

UPGRADE REVERSED AFTER 3 weeks

I had ordered a Sony Xperia Z2 online as an upgrade on my cellphone number with Vodacom. I Phoned them every week and they assured me that stock would arrive soon, and last I spoke to them the phone was supposed to be delivered on Wednesday the 04/03/2015. However on the 03/03/2015 I get an SMS saying my upgrade has been reversed. Following this I phoned the call centre to be told the phone s discontinued and that I must choose another phone. I devided to phone a few stores and found that one or 2 had stock but not in the colour I wanted (black).<br> <br> I am extremely frustrated as no one seemed to care, and I had to phone and find a store with a phone, why could Vodacom not make a plan for me as they *****ed me around, if I had known 3 weeks ago that there was no phone coming I could have gone into a store myself and gotten one (correct colour and all). Now I find myself in this situation cause You Vodacom failed to inform me!! this is your fault!! <br> <br> Absolutely unacceptable and useless.

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Replies (1)
Vodacom
Vodacom's reply03 Mar 2015, 15:14
Official
Hello GeorgeB9101,

As per our telephonic conversation. Your query has been addressed.

Please accept our sincere apologies for any inconvenience caused.

Kind regards,

Vodacom Consumer Website Team