Upgrade Reversal still not done

<p>I placed my upgrade online on 5 May 2017<br />On Monday 8 May, I received the package from RAM , but the package only contained the sim card and no device . On Tuesday 9 May, RAM collected the parcel from me to send back to Vodacom. The parcel arrived at the warehouse on Friday 12 May.</p> <p>I have phoned in and I was told that once the parcel arrives at the warehouse, the reversal will be done and it will take a day to cancel and I can do my upgrade again.<br />The parcel arrived at the warehouse on Friday 12 May.</p> <p>I would just like to know when the reversal will be done ? Ever since, I've been phoning an mailing, phoning and mailing, everyday. The consultants keep telling me it will take a day or two. </p> <p>Then I have a consultant telling me it will be sorted out this weekend (which was 20 & 21 May's weekend) But still, nothing is being done. </p> <p>I mean, I was due for an upgrade on the 29th of April, it's 30 May and I still have no device. </p> <p>Yes, apprantly there have been an online issue on the 5th,6th and 7th regarding online orders where customers only received sims. But what I don't get is that Vodacom is taking their time and not really assisting by telling me it's going to take a day or 2. It's been 18 days already. </p> <p> </p> <p>I've been dealing with the guys at the admin dept, emailing them : vadmin </p> <p>I was told that my upgrade will be reversed on Friday 26 May and no later than Monday 29 May</p> <p> </p> <p>It's Tuesday and I still can't upgrade. Nothing is being done.</p> <p>Why exactly is there a delay from Friday 12 May (when my package was captured back into the warehouse) up to now 30 May 2017 ? <br />All I want is a proper answer or feedback other than a certain day when it will get done ; because to be honest, all I hear is promised days and dates, but then on that certain day...nothing was done.</p> <p> </p> <p>And I would really really appreciate feedback other than : </p> <p>"Kindly be advised that a consultant will make contact with you in due course to assist with your query."</p> <p>or</p> <p>" Kindly be advised I will revert back to you once i receive feedback."</p> <p>or</p> <p>"Kindly be advise back office is currently working on your query,I will revert back to you once i receive feedback."</p> <p>or</p> <p>"Kindly be advised a request has been sent to cancellations to cancel the order which should be resolved by tomorrow"</p> <p>or</p> <p>" I have sent a request to the senior consultant to get in touch with you with feedback on your query. We do aplogise for the delay in resolving your query" </p> <p>or</p> <p>"Kindly be advised Once the device has been returned to the ware house from ram your upgrade will be reversed and you may re apply." </p> <p>or</p> <p>" I have sent a request to the senior consultant to get in touch with you with feedback on your query. We do aplogise for the delay in resolving your query"</p> <p> </p> <p>NOTHING IS HAPPENING or GETTING DONE. </p> <p> </p> <p> </p>