Upgrade reversal progress

Item: Vodacom
Rating: 1
Author: Landall J

Contacted Vodacom online upgrade department to find out about the progress of a reversal on the incorrect upgrade that was done. The lady who assisted, Busisiwe, could not give me any answers and droppes the call while I was still on the line. Their service is very bad and unprofessional. This is the 4th incident where I experience this type of service this year and it is getting worse each time.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

13 Aug 2025, 06:12

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply13 Aug 2025, 06:12

Official

Best regards,

Vodacom's replyOfficial

19 Aug 2025, 08:53

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning, the term date has been fixed. Kindly track the order with waybill number K*** (awaiting dispatch) on www.ram.co.za / skynet.com Regards Vodacom Consumer Website Team

Best regards,

Vodacom's reply19 Aug 2025, 08:53

Official

Best regards,

Upgrade reversal progress

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