Upgrade reversal Problems

Was called by Vodacom on the 14th June 2022 and was offered a upgrade on my Data package on tel no ***. On the 30th June 2022 my fone stopped work. Called the help line and after holding on for more that a hour they told me the line was upgraded to a 100GB Home Internet L Topup. They told me this will be reversed on MO day the 4th June 2022 as the back office is closed on weekends. Was expecting to have a cell no th at work on Tuesday the 5th June 2022 as I need to be able to use this line for business calls not home internet. Called again on the 5th June 2022 and they said the call lock will be removed. The next day after going to a Voda shop they told me they can also not assist but should call ***. After another 1 1/2 hour call still no luck can't even talk to a supervisor as they are not available...... What cal be done do I close my business until the 31 July 2022 as they keep on telling me the reversal will on Com into affect then........ After year of dealing with Vodacom they seem to be like the rest of South African businesses Useless.....