1 reviews | Active since Apr 2011
Upgrade Reversal NIghtmare
<p>I placed my upgrade online on 5 May 2017<br />On Monday 8 May, I received the package from RAM , but the package only contained the sim card and no device . On Tuesday 9 May, RAM collected the parcel from me to send back to Vodacom. The parcel arrived at the warehouse on Friday 12 May.</p> <p>I have phoned in and I was told that once the parcel arrives at the warehouse, the reversal will be done and it will take a day to cancel and I can do my upgrade again.<br />The parcel arrived at the warehouse on Friday 12 May.</p> <p>I would just like to know when the reversal will be done ? Ever since, I've been phoning an mailing, phoning and mailing, everyday. The consultants keep telling me it will take a day or two. </p> <p>Then I have a consultant telling me it will be sorted out this weekend (which was 20 & 21 May's weekend) But still, nothing is being done. </p> <p>I mean, I was due for an upgrade on the 29th of April, it's 23 May and I still have no device. </p> <p>Yes, apprantly there have been an online issue on the 5th,6th and 7th regarding online orders where customers only received sims. But what I don't get is that Vodacom is taking their time and not really assisting by telling me it's going to take a day or 2. It's been 10 days already. </p> <p>Last year I had an issue with my bank and I couldnt pay that month's installment, but I rectified it immediatly and went in store to pay. Due to me not paying, Vodacom blocked my lines in a heartbeat! Instanty they blocked my line. But it's taking them forever to sort our their mistake , their error. </p> <p>I understand we are not perfect, that there's always errors, human and system....but really, if someone can just tell me what's happening instead of telling me it's going to take a day or 2. </p> <p>I have a referance number : 1- ********** ********** </p> <p> </p> <p>I think you guys can compensate me and give me a free Samsung Galaxy S8 or give it to me for the current plan price I'm paying now - R369</p> <p>I never even wanted the S8 because it's out of my price range. I wanted the Galaxy A5 2017</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day , I would just like to follow up .
I did receive a phone call yesterday from someone at Vodacom but that person had no clue of what the problem was. He said that he could see I did my upgrade online on the 5th and asked me if I have received my device. I was confused by his question because my main reason for making contact with you guys was about not receiving a device AND the reversal taking so much time .
I'm still in the dark and it seems no one has any answers.
Please Vodacom, just reverse my upgrade in order for me to do my upgrade again . And this time, please include the device (new phone) in the package.
Thank you
Good day , I would just like to follow up .
I did receive a phone call yesterday from someone at Vodacom but that person had no clue of what the problem was. He said that he could see I did my upgrade online on the 5th and asked me if I have received my device. I was confused by his question because my main reason for making contact with you guys was about not receiving a device AND the reversal taking so much time .
I'm still in the dark and it seems no one has any answers.
Please Vodacom, just reverse my upgrade in order for me to do my upgrade again . And this time, please include the device (new phone) in the package.
Thank you
Hi there Vodacom
So nothing was being done. I was in contact with the vadmin department last week Thursday where I was phoned and told that my reversal will be done by Friday 26 May and no later than Monday 29 May. Yep, it's still Monday but I get the feeling it was yet another broken promise.
Please please tell me when exactly this will be sorted out.
I hope Vodacom compenstates me big time and give me my device for free.
Hi there Vodacom
So nothing was being done. I was in contact with the vadmin department last week Thursday where I was phoned and told that my reversal will be done by Friday 26 May and no later than Monday 29 May. Yep, it's still Monday but I get the feeling it was yet another broken promise.
Please please tell me when exactly this will be sorted out.
I hope Vodacom compenstates me big time and give me my device for free.