JN
JP N
1 reviews | Active since Aug 2021
23 Jan 2025, 09:51
Upgrade reversal
No feedback or fixing my issue on the review I posted on the 10th of December.
A consultant calls to say the issue should have been sorted out long time ago and shouldn’t take so long. It’s almost 2 months after the review and 4 months of trying to sort out the issue with my upgrade.
Vodacom still billing me even after I have tried multiple times to reverse an upgrade. And I am just given falls promises that it will be fixed.
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Replies (1)
Vodacom's replyOfficial
23 Jan 2025, 10:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Jan 2025, 10:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team