KM
Katiba M
1 reviews | Active since Oct 2020
13 Apr 2022, 08:39
UPGRADE REVERSAL
I have requested for an upgrade reversal on the 5 April and spoke to Magandi who processed the request and said I should wait for an sms within 48 hours but until today no sms is received. Today I called *** and spoke to Jinesh who could not help me, instead he referred my call to ***4 and spoke to another agent who transferred me to ***. Can somebody process my request as soon as possible. I am not happy with vodacom anymore. Refer no. ***
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Vodacom's replyOfficial
13 Apr 2022, 09:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Apr 2022, 09:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team