Upgrade Reversal a No Show

<p>I've been struggling to get my upgrade reversed which I did in the beginning of Feb at Vodashop Herm****. The handset was faulty and had to deal with the Vodacare myself as the shop did not send in the correct do***ents nor explained the whole situation. The store was credited for the phone but still my upgrade reversal has not been sorted out after the credit was passed to the store on the 20th of April already. I'm also still waiting for my refund of the pouch of the phone as well which was also given to them in the beginning of March when I s****ed with this request. Emailing has not helped nor a Service Request logged.</p>