Upgrade reversal

<p>In July 2016 I downgraded my contract to a 1Gig Top up (R79) which was suppose to be loaded 1August 2016. On the 3 August 2016 I discovered that what i signed for was not done, instead they made an open line with 500mg data. I went to the store to qeury this and was told that the mistake can not be rectified on the day. I should wait till September and in the mean time i must use my line and the invoice for will be rectified( i have mails to prove all of this) to what i agreed and signed for. Last week I asked for my latest bill to see if everything was sorted, to my surprise nothing was done, only a portion was credited. I fail to understand why should i pay for something I did not agree to, let alone signed for. Vodacom is full of ****, it is not my fault that they hired *********** stuff. Now they expect me to pay for her mistake. They have another thing coming. I am only liable for what i signed for and the rest she will pay for it. I have been a vodacom customer for so long and have never had such a problem. I AM NOT GOING TO PAY. THEY MUST DEAL WITH HER NOT ME ... MY contract states R79</p>