1 reviews | Active since Aug 2016

02 Sept 2016, 09:06

Upgrade reversal

<p>Hi,</p> <p> </p> <p>This is my second post on hello peter. Took a week to reverve my upgrade. I upgraded to LTE WiFi and was presented with false information hence my reversal. 1- ********** 1542 that is my call ref. Still waiting for you to come collect your router(it's been a week and a half). your policy states that i have 14days to return the product. i did my part, please do yours. My husband and his employees have contracts with Vodacom, we'll not for long that i can assure you. i hand endless hassels. i just receive a statement for R415(for what) Handset installment(what handset) i do not have anything with Vodacom anymore expect this router and my Data bundle (Month to Month).</p>

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Replies (1)
Vodacom
Vodacom's reply02 Sept 2016, 09:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team