Upgrade Request ON ***

<p>I have been due for an upgrade since late last year. I then did my upgrade online on 30 December 2016 and received a notification that a consultant would contact me within 24 hours to complete the request. I called the Upgrades department on 31 December 2016 to confirm my request and was told that nothing has been received to be processed. I then spent 28 minutes on the line with the consultant from the Upgrades department processing my request and I was assured that I will be receiving my device within the first week of January 2017. Today, 11 January 2017 I made a follow up with the Upgrades department and was told that no upgrade was done. I asked the consultant to check again and I held on but when she came back on the line she advised that there was definitely no upgrade done. She then asked me who I spoke to. How am I suppose to remember someone's name whom I spoke to almost two weeks ago??? Can you please check your call records because your calls are suppose to be recorded and these needs to be kept for your records. The details of my call is as follows: Date - 31/12/2016, Time called - 09:40 AM, Call duration : 28 mins, Number dialled : ********** 4, Called from : ********** 674. PLEASE FIX THIS NOW!!!!!!!!!!! </p>