MM
Madelein M

1 reviews | Active since Jul 2017

09 Jul 2017, 11:09

Upgrade refused

<p>We are due for an upgrade and after doing everything in our power to do an upgrade they refused us for an upgrade. We have more than one number with vodacom that is 17 years plus in using. They have just lost us as a loyal vodacom customer to cell c. Cell C was able to help us with new contract and were extremely friendly to us. I will never again use vodacom and will switch both my numbers over to cell c.</p>

0
Replies (2)
Vodacom
Vodacom's reply09 Jul 2017, 12:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Jul 2017, 14:18
Official

Hi Madelein

Please be advised that feedback was provided via email.

Regards,

RJ

Best regards,