Upgrade refusal for invalid reason

<p>I tried to upgrade my account, which is paid up, but Vodacom refuses to do that as they claim I owe Truworths money. I have sent them the proof of payments, but alas, they still refuse.</p> <p> </p> <p>Am I the only one who is having this issue? It would be the same as my credit card company saying I cannot buy anything with it because I owe Vodacom money, or Truworths saying I can't buy clothes on account because I didn't pay my Telkom account. Every time I communicate with them they say they will contact me and nothing happens. It has been 2 weeks now and I am FED UP!</p> <p> </p> <p>They refused all options, upgrading, downgrading and cancelling my contract. I literally feel like I have to beg for something that I am paying for and I am being kept hostage.</p> <p> </p> <p>My other accounts have absolutely nothing to do with my account with Vodacom and them using this against me will make me warn any person that I know to stay away from them. While they were taking their time to get back to me, I signed up for two new contracts with Telkom, with my "bad" credit and all.</p>