NM
Nomaswazi M
1 reviews | Active since Feb 2016
08 Sept 2021, 11:59
Upgrade refusal
I'm not one to complain but I really am unhappy with the feedback I received earlier when speaking to an online consultant. I saw a R379 deal on the Samsung A22 and want to upgrade my current contract. I was told they can't process this model as it is being discontinued for some reason. Weird enough this is a new model and IT IS STILL ON THEIR WEBSTITE. Why not remove it then?!
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Vodacom's replyOfficial
08 Sept 2021, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Sept 2021, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Nomaswazi M's updateReviewer Update
08 Sept 2021, 16:50I realize that you did not attempt to make contact with me to at the very least offer me something similar! The service is appalling and this response that has no form of solution for a client says a lot!
NM
Nomaswazi M's update08 Sept 2021, 16:50
Reviewer Update
I realize that you did not attempt to make contact with me to at the very least offer me something similar! The service is appalling and this response that has no form of solution for a client says a lot!