Upgrade recordings query.

My aunt been trying to get some assistance from your customer service department guys and what she gets is the run around, they keep on transferring her from one person to another and even your agent's are so ****en damn rude, your service is kaak, when you hire agents do you hire by Id's or qualifications and you need to ****en damn take your agent's back to training and teach them about customer service... We so disappointed with your service and so ****en damn ****ed...