Upgrade - RAM was Hijacked - Phone was never delivered

I did an upgrade on the 30 September 2019. The 1st October 2019 the RAM courier was HiJacked (WayBill K***)

I logged a call with *** on the 3rd October 2019 (Refrence number 51599)

I called ***4 vodacom online to find out what was next and between 3rd and 4th October I was pushed between upgrades and cancellation for most of the day. All I wanted is to be able to call the Vodacom Online department responsible for the upgrade and to find out when they will deliever my phone based on ****y agents being sent to the retentions department and no one wanting to escalted I decided that I no longer wanted to upgrade and went to telkom to get a new contract.

I finally on 07/10/2019 got a response from Tracy at *** that she has sent the request to the relevant department.

It is now the 15/10/2019 and I have no response on what the status is of the cancellation of the upgrade. I feel this is pathetic service and I have no means to call someone to findout what the status is. The ***4 that suposed to be where you can upgrade says they are sales and not dealing with this like this and that i must just wait for the email responses and if I want a new contract they can help. What would be the purpose if I get a new contract and the same things happens.

You really need to have some sort of line for issues like this.