upgrade quotation signed for is not what i am being charged for!!

<p>i upgraded my contract on the 29/3/2017.</p> <p>the upgrade quotation signed for in vodashop shop fourways was for an incl vat amount (iphone 5 128meg and classic red + deal) as per signed quote my total every month should have been R1,059.43 incl.</p> <p>my first statement April was charged incorrectly at R1359 excl vat. i lodged a complaint with 111 on the 10/4/2017 they said i should go to the store to resolve, which i did at my time and expense again, the lady in store then said thats nonsense the call centre should have lodged the query, which see did for me in the shop (1- ********** ********** )</p> <p> </p> <p>i have follwed up with the call centre about 5 times everytime getting a new agent and a new story of this will be done in 24hrs (what a joke). long story short and hour and hours on the phone to the call centre, the last lady i spoke to taoday (Mali) was happy to accept that 4 weeks was an acceptable turn around time i i should just be patient!!!!! in the meantime vodacom have debited my account incorrectly.</p> <p> </p> <p>the reality is they just couldnt care less. they have there money and will deal with it when they good and ready.</p> <p> </p> <p> </p>