Upgrade Query Pending over 1 Month!!!!

I required assistance upgrading my current contract as I was unable to do so on-line or via your call centre. I have lodged this query with the call centre on the 15/06 and to date have received no feedback from Vodacom business and corporate upgrade departments. Every time I call Vodacom business they insist that I call Vodacom corporate as there is an order pending on my account. I have spoken to 8 agents including 2 managers over a period of a month but to this date they have not resolved my upgrade query but instead keep transferring me back and forth between departments. Emails sent also have fell apon deaf ears.<br> Query Number [EC-0WEX-2EPH9A]