UPGRADE QUERY NOT SOLVED/cancelled

<p>I upgraded online - data contract. I chose the correct number, then I went to another menu for a laptop deal and chose upgrade.</p> <p>Went through the stages and ended up with an error that someone will call me. I received an SMS that they are trying to contact me which was a lie, as my phone was with me all the time.</p> <p>The next thing I know the incorrect cellphone number was upgraded with a data contract.</p> <p>I called the call centre and was transferred numerous times ended up with customer services, who told me it is not their problem, but she will lodge a query. I asked her if the laptop is going to be sent out she said no.</p> <p>I then received an SMS yesterday from the delivery people RAM, that my package is going to be delivered. I phone again. The guy I spoke to said that the query is still lodged and it will be resolved in 48 hours, I should not accept the package.</p> <p>The laptop was delivered. I did not accept it.</p> <p>The upgrade is still not canceled. 3 days later.</p> <p>I try going to a walk in vodashop, who refused to assist me as it was an online upgrade.</p> <p> </p> <p> </p>