LS
Lubabalo S
1 reviews | Active since Feb 2013
07 May 2020, 11:31
Upgrade query J01
On 24 March 2020 I received a call from one of the companies that work with Vodacom. The consultant offered me a reward product of additional airtime when my contract was due for upgrade. The guy never mentioned to me that he was going to upgrade my line. When I was trying to do my upgrade on I discovered that my line has been upgraded and I would only be able to get a new device in November 2021. I have made several calls to Vodacom, the 1st person I spoke to promised me that the matter would be resolved within 72 hours, which didn't happen. I made another call to enquire about the progress on my query and I was transfered to the company that sold me lies. The most annoying thing is to be told that the transaction cannot be reversed as they will have to conduct an investigation first.
I feel played by Vodacom and its associates, I am taken for a ride, I have been **** to.
Please help before I lose my mind!!!
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Replies (2)
Vodacom's replyOfficial
07 May 2020, 13:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 May 2020, 13:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 May 2020, 10:09Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply13 May 2020, 10:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,