NM
Nithia M
1 reviews | Active since Jan 2012
27 Nov 2019, 10:14
upgrade query
Hi, i called the call centre yesterday to query my upgrade date - they were offline and promised to call me back - still nothing - i need someone to contact me urgently as my upgrade date shows - 03/01/2022 - which means my 24 month contract only starts next year 03/01/20202 - makes no sense - the contract was upgraded last year already, so it should be due for upgrade next year - *** -
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
27 Nov 2019, 11:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply27 Nov 2019, 11:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
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Nithia M's updateReviewer Update
29 Nov 2019, 12:08Two days now - still waiting for the call - its simple - i just need to know my correct upgrade date -
NM
Nithia M's update29 Nov 2019, 12:08
Reviewer Update
Two days now - still waiting for the call - its simple - i just need to know my correct upgrade date -
NM
Nithia M's updateReviewer Update
01 Dec 2019, 20:37Still waiting....the mobile division is useless...still trying to get my upgrade date...they cant sort out something so simple...
NM
Nithia M's update01 Dec 2019, 20:37
Reviewer Update
Still waiting....the mobile division is useless...still trying to get my upgrade date...they cant sort out something so simple...
Vodacom's replyOfficial
04 Dec 2019, 09:20Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply04 Dec 2019, 09:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
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Nithia M's updateReviewer Update
23 May 2020, 10:03Hi, so guess what - this issue still hasn't been resolved - i was told i could upgrade in March 2020 - i am trying to upgrade online now and it won't allow me to - useless as usual - 5 months later -
NM
Nithia M's update23 May 2020, 10:03
Reviewer Update
Hi, so guess what - this issue still hasn't been resolved - i was told i could upgrade in March 2020 - i am trying to upgrade online now and it won't allow me to - useless as usual - 5 months later -