Upgrade Query

I have signed up for a upgrade on Thursday 27 July whereby i was inform that i would receive a sms to confirm the quote , once that is done i will receive my order in a few days, On Monday I followed up and was informed that i will receive my order in 4 working days , again this consultant was not sure , I've made several calls just to be informed that a confirmation call will have to be done to process the order , I do not answer private calls which I assume this was which I missed ,I informed the consult to process the transaction as I'm also in a call center and cannot get to my phone in time to answer . The request has been escalated to take note of but still no contact was made to inform me of the confirmation which i also requested - no reply on my email as well - ----- Original Message ----- From: Leaticia Arndt To: *** Sent: Tuesday, August 1, 2023 9:50:00 AM GMT+02:00 Subject: Account number: I***-1

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Herewith informing you that I’m currently on a upgrade on this Cellular Number : *** LEATICIA ARNDT.

I’m being contacted to confirm my upgrade quote but is also working in a call centre which makes it difficult to answer my phone , please do the confirmation on your side as this is putting a delay on my order and advise ?

Regards,