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Sibongile M

1 reviews | Active since Jul 2017

01 Jan 2024, 11:05

Upgrade query

This is an upgrade query.I tried sorting via a call but was kept on hold for an hour eventually getting cut off.Data was not allocated as per the contract and I spoke to Klink who couldn't assist but transferred me where I was on hold for an hour.

0
Replies (6)
Vodacom
Vodacom's reply02 Jan 2024, 07:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

SM
Sibongile M's update02 Jan 2024, 17:41
Reviewer Update
Still waiting for feedback,need to use data supposed to be allocated on the 1st
SM
Sibongile M's update03 Jan 2024, 13:16
Reviewer Update
My phone is on and there is no missed call.I already called remember as mentioned and was kept on hold for an hour and eventually cut off. That is why I resorted yo this method of getting help.
SM
Sibongile M's update03 Jan 2024, 13:19
Reviewer Update
What is the ise of complaining if you are yold you cannot be called, I must call and hold an hour.Im paying for this data and yet is not allocated as per contract.
SM
Sibongile M's update03 Jan 2024, 15:14
Reviewer Update
Phone was in my hand right now and only rang twice and cut off before answering.Im waiting for the call to resolve my query.
SM
Sibongile M's update05 Jan 2024, 21:13
Reviewer Update
This is still not resolved, taken from pillar to post, everyone passing the buck. This is false advertising from Vodacom.I upgraded to a package and now was told package cannot be loaded instead given what I did not apply for.

I guess this is how Vodacom treats their customers,so disappointed after being a customer for more than 20 years.