Upgrade promp at a charge

Item: Vodacom
Rating: 2
Author: Nicolette Van der Berg

I was informed via sms that my contract can be upgraded, so I proceeded to do so on the online app. When we got to the shop to pick up the phone we were informed of a R70/month charge for 7 month for early upgrade. This is seriously outrageous and a total *******. We have been with Vodacom for many many years and recommend it to friends, family and work colleagues. They should be upfront with their information before people upgrade at their prompt and then to be charged. Not impressed at all!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

08 May 2022, 08:04

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply08 May 2022, 08:04

Official

NVdB

Nicolette Van der Berg's updateReviewer Update

18 May 2022, 10:53

Thanks for the reply, however, we processed the upgrade via the app and were informed to pick up the device at the shop, and that is how we did it. When we were completing the process that is when we were informed about the extra fee that was to be added. The consultant said it was Vodacom who implemented this fee.
Regards
Nicolette

NVdB

Nicolette Van der Berg's update18 May 2022, 10:53

Reviewer Update