Upgrade processed and billed but contents not received since 23/11/2018

Following my correspondence via Hello Peter on the 19 of December 2018. I have been trying to trace an order made by myself on Vodacom's Black Friday online special being a data contract with a Samsung smart tv, after many attempts to contact Vodacom to follow up on this contract as stated on my previous review I have been given the run around regarding this upgrade, my cell number in question has been upgraded and the data reflects on my balance but the TV hasn't ben delivered as yet, I have been previously advised that the deal was not processed if so how was the data contract upgraded and the TV not processed when this was part of the same deal.i have called up yet again today, and been advised by Sharmain from the call centre that 1. the deal is pending documents, however upon further investigation she found that the sim card for this upgrade was not delivered yet and the matter had to be escalated, upon me asking to speak to a supervisor on duty, I was advised that there was only 1 supervisor available and he/she had just stepped out and I was unable to speak to him /her, the agent was also not able to disclose a name of a supervisor whom I could call back for or an alternative contact number for him or her.

I am formally advising Vodacom that I will not be responsible or pay for any access fees billed on my account until this query has been resolved and I get feedback from a supervisor on my contact number ********** 554.

I await your urgent response, note, I would like to cancel this upgrade application should I not receive feedback by cob 27/12/2018!