Upgrade Process a Nightmare

We recently tried to process a new handset updgrade as existing vodacom customer. So they say that there is an account that is arrears on experian. Not a listing or a judgement. Just one account that is in arrears. This is not true, as we called teljoy, and confirmed that the account is in up to date. We then sent vodacom the proof that the account is up to date, with a transunion enquiry showing that the account is up to date. We had to log a service request, with them. Then they take 48 hours to respond. This has taken the entire weeeeek. Now they say that we need to first wait for experian to be updated with the correct information. This can take up to a week to resolve. T The sad part is that the account is not even in arrears. It only experian that is out of date. And despite providing all of the proof that the account is in fact not in arrears. They still wont update the profile!!! THis is absolutely ridiculous