jV
jean V
1 reviews | Active since Sept 2012
05 Jun 2016, 09:37
Upgrade problems pathetic
<p>Ref 001CSaBMXBXWUQGC. Ref 001CSaBMXBXWUQ92. I received a sms from vodacom. Galaxy s7 flat R450pm on flexi 200. I just spoke to the upgrade department the deal is still ongoing and i can get it now if i proceed. Also said the deals is from the 7th to 7th of each month. So, i went to vodashop for my upgrade, the R450 deal on the flexi200 for galaxy s7 was on the system, they selected it, printed the contract out and i signed. When they were busy with the sim swap and when I wanted to pay a problem occurred. They just got confirmation that, that deal has ended, and that i have to pay R549pm now. The consultant was also confused because she has sold that deal the same day and day before. This is truly unacceptable, they told me they can reverse the upgrade. I will reverse and cancel this contract if this issue is not resolved. This is not my fault, it was R450pm on the system and i expect to pay that. Im utterly dissatisfied, I've got 3 contracts and a loyal customer for years. I will not leave it here, so please resolve this issue. I went in for the deal mentioned, it was still on the system, i will not pay more.</p>
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Jun 2016, 05:20Thank you for making us aware of your complaint.
A consultant will review make contact with you to assist.
Kindest Regards,
Consumer Website Team
Best regards,
Vodacom's reply06 Jun 2016, 05:20
Official
Thank you for making us aware of your complaint.
A consultant will review make contact with you to assist.
Kindest Regards,
Consumer Website Team
Best regards,
jV
jean V's updateReviewer Update
14 Jun 2016, 08:45Ok its been a week now and stil no feedback. No one has contacted me. Can you contact me so i can end my contract with vodacom. I will move to a better service provider. Poor customer service poor everything!!!!!
jV
jean V's update14 Jun 2016, 08:45
Reviewer Update
Ok its been a week now and stil no feedback. No one has contacted me. Can you contact me so i can end my contract with vodacom. I will move to a better service provider. Poor customer service poor everything!!!!!
jV
jean V's updateReviewer Update
14 Jun 2016, 08:49It's your fault, i signed for a deal that was still on your system and afterwards you want to go and increase the price because the deal has ended. Its unacceptable. Resolve this ASAP or close my contract. Will also close my other 2 contracts when they are due for upgrade. Because customer service is non existing with you guys!!!!!
jV
jean V's update14 Jun 2016, 08:49
Reviewer Update
It's your fault, i signed for a deal that was still on your system and afterwards you want to go and increase the price because the deal has ended. Its unacceptable. Resolve this ASAP or close my contract. Will also close my other 2 contracts when they are due for upgrade. Because customer service is non existing with you guys!!!!!