MR
Milan R
1 reviews | Active since Jul 2016
03 Jul 2016, 05:36
Upgrade problems
<p>I upgraded my contract via the call centre in April 2016. Since then every month I have called to see why I have not been migrated to the new contract and all I get told I'd that the back office will sort out the issue. The end result is that I am still on my old contract with no resolution in sight.</p>
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Replies (2)
Vodacom's replyOfficial
03 Jul 2016, 10:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note***
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jul 2016, 10:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note***
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
MR
Milan R's updateReviewer Update
06 Jul 2016, 18:19Thank you for your reply, after being contacted by a member of your social network customer care department and being told a member in billing will contact me shortly, no contact has been made. So in conclusion I have been waiting for over 3 months for vodacom to tie me into a contract for the next two years.
MR
Milan R's update06 Jul 2016, 18:19
Reviewer Update
Thank you for your reply, after being contacted by a member of your social network customer care department and being told a member in billing will contact me shortly, no contact has been made. So in conclusion I have been waiting for over 3 months for vodacom to tie me into a contract for the next two years.