Upgrade Problems
I did a upgrade on my account. The sales man on the phone told me lies. Then I asked that they reversed my upgrade. After that they did an investigation and found out that he was wrong. So they reversed the upgrade. It is now a more than a week and a half later and it is still not cleared. I am now waiting for approval of the credits. I phoned today again and they send it to a solution expert. But they say it will still take 7 - 14 days to be fixed and that is not on that I must wait so long if vodacom made the mistake. My old phone broke and now I cant upgrade. I am also going to miss out on a special I want for a upgrade. I need help please urgently My ref number is 1- ********** **********
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Apr 2019, 12:21 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Apr 2019, 12:21
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Apr 2019, 15:04 Dear Braam
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Apr 2019, 15:04
Official
Dear Braam
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Best regards,