CO
Charlene O
1 reviews | Active since Nov 2012
11 Sept 2020, 16:33
Upgrade problems
I am currently under debt review for the past two years and wanted to upgrade. I pay my bill every month, but had to hear today that I was downgraded and can't upgrade. I had no problem with my last upgrade and I was also under debt review then. I think this is ridiculous.
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Vodacom's replyOfficial
12 Sept 2020, 09:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Sept 2020, 09:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team