Upgrade problem with Vodacom.

Item: Vodacom
Rating: 1
Author: Johannes R

I in all the years I'm dealing with Vodacom, I never struggled with the *********** cusromercare and upgrade centre. Either they don't want to help me or doesn't know how to help me. At this stage I am desperate. I live in an remote area of Leeupoort and can't use my phone. Please can somebody help me?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

12 Jan 2024, 12:02

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply12 Jan 2024, 12:02

Official

Best regards,

Vodacom's replyOfficial

12 Jan 2024, 16:48

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. With regards to ***, records shows your query has already been escalated to the relevant team for assistance. The team has confirmed they have been in contact with you and provided feedback. Regards, Consumer Website Team

Best regards,

Vodacom's reply12 Jan 2024, 16:48

Official

Best regards,

Upgrade problem with Vodacom.

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