UPGRADE problem because of payment method - REALLY?????

How ridiculous

I received an SMS stating that I can upgrade my contract. Log into the web and sure enough it gives me the option to upgrade, but online upgrade is unavailable. I then went in store to upgrade only to find issue upon issue. I'm paying my account every month with EFT and this is now apparently a problem and my account needs to be paid by Debit Order for minimum of 2 months before Vodacom can assist with my upgrade.

How does this make sense. Why give me the option if you cant assist???? This is rediculous

After being a loyal Vodacom customer both PRIVATELY and BUSINESS accounts for a massive organisation (over 2 million minutes per month) I can walk into any MTN shop and upgrade.

I'm highly dissapointed and hope that someone can assist.