Upgrade problem and unhappiness.

<p>I have been a vodacom client for many years and in fairness have had amazing service particularly from Amber Killian who is superb and a great ambassador for vodacom. I unfortunately cannot say the same about upgrades. I agreed to an upgrade on 19 April 2016 on line *** and was promised that the device would be delivered within 10 working days. It is now beyond this time and yet I have not had a single word from vodacom. I called *** today and had to hold for 12 minutes since the consultant's computer was off line. I ask whether I could be called back and was told that I had to call again in an hour. I asked for the name of the consultant and was not given it, I was just put through to the customer survey. This is the worse service I have experienced from Vodacom in a while. I was so happy to be a Vodacom client after the service I received from Amber, but I have to say this matter took me right back to being totally put off vodacom. I would like that upgrade to be cancelled as I have not received the device but yet have already been invoiced on the new monthly fee.</p>