LJ
Louis J

1 reviews | Active since Nov 2013

04 Jan 2017, 20:39

Upgrade problem and general service

<p>Did a upgrade and started with a sim swap problem were it took 2 days to fix. Now my numbers shows private number when i make calls and have not been fixed for 4 days. The general agents cant help and you have speak to a team leader every time. They like to put you on mute hald for around 15min at a time. Everything have been changed on my account after being with vodacom for around 12 years and having 5 contracts with them.</p>

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Replies (1)
Vodacom
Vodacom's reply05 Jan 2017, 08:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,