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Aileen S

1 reviews | Active since Jun 2015

11 Jul 2019, 08:38

Upgrade - Poor online upgrade customer service

In the past you could upgrade online with Vodacom. It was so easy, select your device, select your contract and check out. Your device was delivered to you the next day and just like that you are sorted.

I don't know what happened within Vodacom, but it makes thing horrible for customers. I wanted to upgrade, since my upgrade is due. So I selected my device, selected the contract I want and when I wanted to check out... Bam! Fill in this form and a consultant will contact you "within 24 hours" to finish the application.

HA! Within 24 hours?! I have completed this form twice and still have not been contacted. So very disappointing, especially since I have been a Vodacom customer for years. I haven't used another network since I first got a cellphone.

Very, very disappointed in Vodacom. I'm considering cancelling my contract and moving to a different provider.

0
Replies (4)
Vodacom
Vodacom's reply11 Jul 2019, 11:32
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AS
Aileen S's update11 Jul 2019, 13:32
Reviewer Update
I still have not been contacted by a consultant.
AS
Aileen S's update12 Jul 2019, 08:20
Reviewer Update
Well, you won't believe it. 24 hours has gone past again and still no one from Vodacom has contacted me. Such a disappointment.
Vodacom
Vodacom's reply26 Jul 2019, 16:34
Official
Good day Aileen,

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. 

Regards,  Vodacom Consumer Website Team