Upgrade please
<p>Hi.</p> <p>I'm at my wits end. Months ago I ordered an upgrade by phone. </p> <p>I simply asked them to contact me 10minutes before delivery to ensure that I'd be home.</p> <p>They didn't and I don't have the phone.</p> <p>I tried to get one by going into the store but I can't upgrade because of the outstanding order. </p> <p>I have followed all their requests and tried everything to no avail.</p> <p>hours waisted in their shop and on their call centre.</p>
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Replies (2)
Vodacom's replyOfficial
26 Feb 2017, 11:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Feb 2017, 11:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Feb 2017, 12:24Dear Client
We escalated the matter to the Sales Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Feb 2017, 12:24
Official
Dear Client
We escalated the matter to the Sales Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Best regards,