UPGRADE PHONE SUPP**** WITH NO SIM CARD

I have recently upgraded my business vodacom contract. I received my phone as promised however the sim card which was meant to be sent was not supp****. After 2 phone calls to Vodacom customer care - one of which with a manager nothing has been done about this. Every person i have spoken to has promised to sort this out but nothing has come of it, not even a phone call to inform me of what is going on. With all the good deals out there with other service providers i thought Vodacom would be putting a little more effort into retaining their clients.