Upgrade phone

<p>Did upgrade online, order was confirmed and i was told phone is at warehouse RAM to collect and will deliver. When didnt hear from them called to follow up only to be told that the phone is on back order. This is absolutely ridiculous and when i escalate it all i am told is sorry there is no stock. This is after you have confirmed that my phone is ready for collection.</p> <p>What ******* do you lie to customers. I wil be making this public as this is absolute ******* no value for customers and complete disregard for cutomer service. You will be loosing a customer in me as well.</p>