JT
James T
1 reviews | Active since Jul 2018
05 May 2020, 16:00
UPGRADE -- PATHETIC SERVICE!!!!!
I have been trying to Upgrade my phone for the last 3 weeks but every time I speak to the call centre I am told that because my Cell number is so old they cannot find it on their system and a specific operator on their "legacy" systems will call me to arrange the upgrade.........THIS HAS HAPPENED 5 TIMES NOW AND I STILL HAVEN'T RECEIVED A CALL---PATHETIC ESPECIALLY AS I NEED THE DEVICE FOR BUSINESS WHILE IN LOCKDOWN!
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Replies (2)
Vodacom's replyOfficial
06 May 2020, 07:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 May 2020, 07:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JT
James T's updateReviewer Update
11 May 2020, 08:23So I did get a standard response (as above) and this was followed up with a call and eventually we agreed on an upgrade package. However the requirement was that I print sign and scan back the contract terms to a specific upgrade e-mail address, which I duly did...three times. Except the e-mails kept bouncing back as an incorrect "unknown" address despite me ensuring it was 100% correct. So in frustration I sat on the phone for ages and when I eventually got a human on the other side and explained my issue I received a very casual response from the call agent who said "Oh that e-mail address doesn't work and has not for some time!" How can the Upgrade/Complaints dept not know that their own e-mail address does not function??? I was then told that someone else would call me to verify the contract terms (part of which was an additional 3GB of data p/m FOR 36 mths) to date I have not had a call.
JT
James T's update11 May 2020, 08:23
Reviewer Update
So I did get a standard response (as above) and this was followed up with a call and eventually we agreed on an upgrade package. However the requirement was that I print sign and scan back the contract terms to a specific upgrade e-mail address, which I duly did...three times. Except the e-mails kept bouncing back as an incorrect "unknown" address despite me ensuring it was 100% correct. So in frustration I sat on the phone for ages and when I eventually got a human on the other side and explained my issue I received a very casual response from the call agent who said "Oh that e-mail address doesn't work and has not for some time!" How can the Upgrade/Complaints dept not know that their own e-mail address does not function??? I was then told that someone else would call me to verify the contract terms (part of which was an additional 3GB of data p/m FOR 36 mths) to date I have not had a call.