Upgrade-Pathetic

I was utterly upset today, when my phone’s minutes all of a sudden ran out and I couldn’t make any phone calls. I phone Vodacom to find out what the issue is and apparently because Vodacom doesn’t work on a Saturday, my contract had to be switched over on the last day of the month which is a Friday, causing me to lose the minutes I would have had for the day, and have to purchase airtime on the last day, which I would not have had to do. With all the technology and resources you have, I get the pathetic excuse that your staff don’t work on a Saturday so that’s why I was switched over today, which because your staff don’t work it costs me money. Absolutely ridiculous!!!!!!! – I am one very unhappy customer.

When I upgraded this year, I wanted to switch networks but decided to stay, however this will be my last upgrade with Vodacom.