Upgrade package received without a phone - unacceptable

<p>I've been in contact with Vodacom for the last 24 hours to help resolve the situation around my upgrade package delivered with all the extras but NO phone. It is clear on the invoice that the phone was never in the package, but now Vodacom wants me to return the package before they will cancel the upgrade and then we have to start all over again. I specifically ordered my phone from Vodacom online as they 1) had stock and 2) could deliver before I leave for overseas on Monday. All and all this process will take another 7 to 14 WORKING DAYS days before it will be resolved. And this leavesme with no camera or phone for my overseas trip. Happy? NOT AT ALL!!!! After being a loyal customer with Vodacom for 13 years I'm now considering canning this upgrade and going to MTN. But i bet they will hold me accountable for the whole 24 months!!! </p>