UPGRADE PACKAGE RECEIVED WITHOUT A PHONE!!!!

<p> </p> <p>I've been in contact with Vodacom for the last 72 hours to help resolve the situation around my upgrade package delivered with all the extras but NO phone. It is clear on the invoice that the phone was never in the package, but now Vodacom wants me to return the package before they will cancel the upgrade and then we have to start all over again. I specifically ordered my phone from Vodacom online as they 1) had stock and 2) could deliver the phone the next day, with their next day delivery. This process will take another 7 to 14 WORKING DAYS days before it will be resolved.. Happy? NOT AT ALL!!!! After being a loyal customer with Vodacom for years I'm now considering canning this upgrade and going to MTN. But i bet they will hold me accountable for the whole 24 months!!! </p>