Upgrade ordering on MyVodacom.co.za is useless

Three weeks ago I placed an upgrade order for a data 2-year contract with a new router on the MyVodacom online system. The only communication I received after that was from the courier company saying Vodacom gave an incorrect delivery address. In the following 3 weeks I phoned the Upgrades call desk numerous times and even placed a new order by phone. They made promises every time but after 3 weeks I received nothing... not even communication. Yesterday I emailed Vodacom Customer Care. Today they phoned me and the only solution they provided was: "Sorry ... better go to a shop and do your ordering there". Please do not waste your time by trying to do an upgrade via MyVodacom..... it stinks!