Upgrade or rather more financial burden.

Just found out why my wife's upgrade does not get approved. This is is because she is trying to choose a package cheaper than what she is currently paying. So your business model is make people waste money so you can make the money. Disgusting. She wants to move to a more affordable package and you say no but here is one more expensive and we don't care if you use everything or not. So we make money and put you in a position where you don't want you to save in this economic situation. So a big middle finger to the consumer . Maybe we should just hold out a port our number to a a different provider as you have shown you care more for your pockets than your actual customer.