1 reviews | Active since Feb 2011
Upgrade or Degrade
On 24/11/2017 Black Friday we went online after 12 am to access Vodacom’s specials. We received acknowledgement and congratulatory messages from Vodacom that our upgrades for the Huawei P10 Lite ( with a free P9 )were successful . We went to Vodacom Musgrave , Vodacom The Atrium , vodacom City view and Vodacom Pavilion regarding our upgraded phones. We tried Vodacom’s various Call centre departments and emailed different personnel with not one person providing us with the necessary acknowledgement. According to the Consumer Orotection Act it was an offer by Vodacom that they need to honor. We have not received our phones 1 month later
********** ********** 926599
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear faizal
Thank you for your patience.
I've responded to you via SMS with feedback.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Dear faizal
Thank you for your patience.
I've responded to you via SMS with feedback.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,