GT
Gerhard T
1 reviews | Active since Dec 2019
06 Mar 2025, 10:58
Upgrade or cancle
I was phoned for upgrades on some off my numbers. I told them I want to cancle some off my numbers because I am close to retiring. Then they told me they will help me to make the upgrade cost less to help me. But now after a few months I relized that my account is higher than normal. So VODACOM is not willing to help clients.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
06 Mar 2025, 12:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Mar 2025, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Mar 2025, 06:47 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-03-10 at 09:26:15 query has been found in your favour.
Reversals have been logged and credit due on the following orders: Order: *** - ***Order: *** - ***Order: *** - *** Regards Vodacom Consumer Website Team
Reversals have been logged and credit due on the following orders: Order: *** - ***Order: *** - ***Order: *** - *** Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Mar 2025, 06:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-03-10 at 09:26:15 query has been found in your favour.
Reversals have been logged and credit due on the following orders: Order: *** - ***Order: *** - ***Order: *** - *** Regards Vodacom Consumer Website Team
Reversals have been logged and credit due on the following orders: Order: *** - ***Order: *** - ***Order: *** - *** Regards Vodacom Consumer Website Team
Best regards,