Upgrade Online - Phone not delivered

<p>Good Day Vodacom</p> <p> </p> <p>I completed my upgrade online on the 18/04/2017</p> <p>You can contact me for the full Order Number - Ending .....445</p> <p>The website clearly states that if the order is completed before 12pm, delivery will be the next business day. (I was expecting 19/04/2017)</p> <p>The website also indicated that there was stock of the device i selected.</p> <p> </p> <p>After i did not receive my parcel the on the 19/04/2017, I called the call centre</p> <p>I was advised that my upgrade was on "Back-Order".</p> <p>What does this mean?? Do you have no stock of the device??</p> <p>Nobody tried to call me and inform me of this delay.</p> <p>I was then informed by the call agent that my phone will only be dispatched today - 21/04/2017</p> <p> </p> <p><strong>It is now 14h45 and im yet to receive a RAM Tracking number</strong></p> <p>Meaning at best, my phone will only be dispatched on the 24/04/2017</p> <p> </p> <p>Why does Vodacom firstly advertise next day delivery when they clearly know that their supply Chain does not have the capability to fulfill that promise?</p> <p>Also, if you are experiencing delays with stock, why not call or sms the customer and inform them of the delay??</p> <p>Had i known of the delay, i would have waited an upgraded instore and received my phone immediately.</p> <p> </p> <p>Please urgently process my order and arrnage for my device to be dispatched</p> <p> </p> <p>Thanks</p> <p> </p> <p> </p> <p> </p> <p> </p>